FAQ Help Center
24-hour service hotline: +8615610150556
Our purpose of quality warranty is to enhance product warranties, achieve brand management and service, improve service network construction, and maximize customer value.
The warranty applies to the vehicles manufactured by CNHTC(SINOTRUK) and the subordinate producers.
For dump truck or other off-road using trucks, including the brand HOWO, HOWO A7, HOHAN, HOKA, GOLDEN PRINCE, etc., the warranty period is half of one year or 60,000 km from the date of shipment, whichever comes first.
For SINOTRUK tractor truck series or other road using trucks series, including the4.1 For SINOTRUK tractor series or other road using trucks series, including the brand HOWO, HOWO A7, HOHAN, HOKA, GOLDEN PRINCE, etc., the warranty period is one year or 100,000 km from the date of shipment, whichever comes first.
The warranty period is the duration during which the supplier is responsible for providing free replacements of certain parts to users due to any malfunction or damage caused by design, manufacturing, assembly, and materials under normal usage conditions. This guarantees the proper functioning of the vehicle within its service lifespan.
Warranty services will not be provided by CNHTC (SINOTRUK) for any damage caused by serious overloading or forced operation, regardless of potential accidents.
If the damage cannot be analyzed or identified due to unauthorized disassembly, exchange or maintenance by units or individuals other than CNHTC (SINOTRUK) after-sales service departments, CNHTC (SINOTRUK) will not provide warranty services.
Normal wear and tear Parts are not in warranty.
Brake shoe lining, brake and clutch driven plate, light bulbs, fuses, wiper blade, a/filter, lens, etc; Oil and Liquid: Lubricating oil, cooling fluid, battery fluid, cooling liquid, clutch oil etc.
Cant find an answer? ask us
Place orders & Shipping
On our website, you can find any contact information. Simply send your specific needs and our staff will provide you with feedback and a quote within half an hour.
Our usual payment terms are T/T, with 30% down payment before shipment and the balance to be paid before delivery.
The freight rates to different ports vary during different periods and require real-time understanding, but Sinotruk has established good strategic partnership with many shipping companies which have professional logistics operation experience and are specialized in services for vehicle logistics, CKD, SKD, ect to meet different requirements of different customers.
If the item is not in stock, it will be produced on demand andIf the item is not in stock, it will be produced on demand and typically takes 20-25 days for production.
According to customer needs, we provide various customized transportationAccording to customer needs, we provide various customized transportation solutions, including land transportation, railway transportation, and sea transportation. For transportation needs in Africa, sea transportation is usually adopted, with options for roll-on/roll-off or container shipping.
We will provide you with 7 * 24 hour service